Guest Relations Expert - Hybrid Role in Bali (Dayshift)

Join Icxeed Philippines as a Guest Relations Expert in our dynamic hybrid setup, serving clients across Bali’s most vibrant locations—Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your opportunity to elevate guest experiences by delivering exceptional service and ensuring every guest feels valued and cared for. With a focus on hospitality and guest satisfaction, you'll be at the heart of our operations, ensuring smooth and enjoyable experiences for our clients.

At Icxeed Philippines, we pride ourselves on our commitment to excellence and innovation. Our team is dedicated to providing top-notch service and creating memorable experiences for our guests. As a Guest Relations Expert, you will play a crucial role in maintaining high standards of hospitality and ensuring that every interaction leaves a lasting positive impression.

In this role, you will be responsible for managing guest inquiries, resolving issues, and ensuring that all guests have a seamless and enjoyable experience. You will work closely with our team to coordinate services, manage schedules, and ensure that all guest needs are met. This is a fantastic opportunity to grow your career in the hospitality industry and make a significant impact on guest satisfaction.

📋 Tanggung Jawab Pekerjaan

• Manage and resolve guest inquiries and complaints efficiently, ensuring high levels of guest satisfaction.
• Coordinate with various departments to ensure seamless service delivery and guest experience.
• Maintain accurate records of guest interactions and service requests using our in-house CRM system.
• Provide exceptional customer service by being proactive, friendly, and professional in all interactions.
• Assist in the development and implementation of guest relations strategies to enhance guest loyalty and satisfaction.
• Monitor guest feedback and provide regular reports to identify areas for improvement and implement necessary changes.
• Ensure that all guest needs and preferences are met, and that our services align with guest expectations.
• Work collaboratively with the team to ensure that all guest interactions are handled professionally and efficiently.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in guest relations, customer service, or a similar role in the hospitality industry.
• Proven track record of delivering exceptional guest experiences and resolving guest issues effectively.
• Excellent communication and interpersonal skills, with the ability to handle multiple tasks and prioritize effectively.
• Proficiency in using CRM systems and other hospitality management software.
• Strong problem-solving skills and the ability to work well under pressure.
• Fluent in English, with good communication skills in both written and spoken form.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.

🛠️ Keahlian

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