Customer Service Representative (CSR) - High-Earning Opportunity in Bali

Foundever is hiring Customer Service Representatives (CSRs) for our expanding team in Bali! Enjoy a competitive salary and the chance to grow in a vibrant, international workplace. As a CSR, you'll be the first point of contact for our customers, ensuring their needs are met with professionalism and efficiency.

Our team in Bali is dynamic and supportive, offering opportunities for career advancement. Whether you're a high school graduate, K-12 completer, or college graduate, we welcome your application. Join us and be part of a company that values your skills and potential.

In this role, you'll handle customer inquiries, process transactions, and provide exceptional service. You'll work with our team to ensure customer satisfaction and contribute to our company's success.

📋 Tanggung Jawab Pekerjaan

• Answer customer inquiries via phone, email, and chat, ensuring clear and accurate information is provided.
• Process transactions and resolve customer complaints efficiently and professionally.
• Use CRM systems like Salesforce or HubSpot to manage customer interactions and track progress.
• Collaborate with the sales and marketing teams to enhance customer experience.
• Maintain a high level of customer satisfaction by addressing concerns promptly and effectively.
• Provide training and support to new hires to ensure consistent service quality.
• Stay updated with industry trends and best practices in customer service.
• Report on customer feedback and service metrics to identify areas for improvement.

🎓 Kualifikasi & Syarat

• High school graduate, K-12 completer, or college graduate with a focus on business, communication, or related fields.
• Minimum 1 year of experience in customer service or a related role.
• Excellent communication skills in both English and Bahasa Indonesia.
• Strong problem-solving skills and attention to detail.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with CRM systems like Salesforce or HubSpot is a plus.
• Proven ability to handle multiple tasks and prioritize effectively.
• Willingness to travel and work in a fast-paced, international environment.

🛠️ Keahlian

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